FAQ
Before you travel
Answers to common questions about HMS transfers. For itinerary-specific questions, send us your route and travel details and we will confirm the arrangements before booking.
Where does HMS operate?
We provide pre-booked transfers throughout Hokkaido. Our main service areas include New Chitose Airport, Sapporo, Niseko, Otaru, and Furano. Other Hokkaido routes can also be arranged by custom quote.
Are your fares fixed?
Selected New Chitose Airport routes show fixed estimated base fares. A 20% winter surcharge applies from December 10 to March 26, and a further 20% late-night surcharge applies between 10:00 PM and 5:00 AM. Custom routes, intermediate stops, and group arrangements are quoted individually. The final fare is confirmed before booking.
How far in advance should I book?
Advance booking is recommended, especially during the winter ski season, weekends, and holiday periods. Short-notice requests may be possible depending on vehicle and driver availability.
What happens if my flight is delayed?
For airport pickups, we monitor flight status and adjust the pickup timing where possible. If your flight is significantly delayed, cancelled, or diverted, please also contact HMS as soon as you can.
What payment methods do you accept?
You can pay by credit card or Wise. Payment details will be confirmed when you book.
Do you offer airport Meet & Greet?
Yes. Airport Meet & Greet is available for ¥2,000. The driver will meet you in the arrivals area with a name board, and the charge is added to the estimated fare.
Can I bring large luggage, skis, or snowboards?
Yes. Please tell us the number of large bags and ski or snowboard bags when requesting a quote so that we can assign a suitable vehicle. Capacity depends on passenger numbers and luggage volume.
Are child seats available?
Yes. The Child Seat option for children aged 0–5 is available for ¥1,500. Please tell us the child’s age and any relevant requirements so we can confirm availability and the most suitable arrangement.
Can HMS handle groups of more than nine passengers?
Yes. For groups of 10–20 passengers, we can arrange multiple vehicles or another suitable vehicle combination. Group pricing is confirmed individually.
Can I add a stop on the way?
Yes. Intermediate stops can be requested. Because the route and waiting time may change, trips with stops are quoted individually.
Can winter weather affect the journey time?
Yes. Snowfall, road closures, traffic, and weather conditions can increase travel time in Hokkaido. Safety takes priority, so we recommend allowing sufficient time for airport and other time-sensitive journeys.
Can I change or cancel my booking?
Please contact HMS as early as possible. The applicable change or cancellation terms, including any fees, will be confirmed as part of your booking conditions.